Shipping policy
We Ship Worldwide!
From our primary warehouse in Virginia, USA we are able to ship to nearly any address in the world. For your convenience, we make a limited selection of products available in additional warehouses located outside the U.S.. For the largest selection of products, please select USD (United States Dollars) as your currency.
The cost of delivery calculated during checkout is based on weight of the package and its destination. To determine the shipping options and charges available for your order, simply proceed to our Secure Checkout and enter a shipping address.
What about duties, customs, and additional fees?
Please be aware that all orders shipping outside of the United States, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by your local government customs officials and we cannot estimate them prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials. Marking an order as a 'Gift' will not prevent fees from being charged.
Delays in customs are becoming increasingly common. Final delivery may take longer to some international destinations due to border restrictions and potential holds at customs. Unfortunately, we cannot control or prevent this type of delay. Please be sure to include a local telephone number and email where you can be reached when placing your order. We recommend checking with your local customs authorities in advance of ordering to determine your country's specific import requirements.
What are your international shipping charges?
What are your international shipping charges?
Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.
Please note that weight, dimension, and size may affect the total shipping cost on some items.
International orders ship via one of the following shipping methods*:
- International Standard (8-24 business days)
- International Expedited (6-14 business days)
- International Rapid (4-5 business days)
Please note, a tracking number is only available for International Rapid deliveries.
International Standard orders are tendered to your local post office for final delivery. Please contact customs or your local postal service if your order is delayed, as it may have been held for inspection or duties/taxes. This is applicable to all international shipping methods.
Due to international shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.
We do not accept COD.
* The delivery time for each shipping method is estimated.
What are the charges for shipping inside of the US?
Shipping costs for US orders vary based on content and the destination. To determine available shipping options and costs, please add all desired items to your shopping cart and proceed to checkout. You will not be required to enter any credit card information until after the shipping method is selected.
Please note that weight, dimension, and size may affect the total shipping cost on some items. A tracking number is available for all U.S. shipments. The quoted delivery time for each shipping method is an estimate.
Why was my parcel was returned to you as "Undeliverable mail."
Please ensure your shipping address is correct. All packages returned to us deemed as undeliverable due to an incorrect address may be subject to additional fees.